The requirement of our customers for our company to develop and manufacture reliable and safe products in accordance with the highest possible international quality standards is at the very centre of our quality policy. In close cooperation with all our staff and with the active involvement of our customers and suppliers, the DURAN Group has established a quality management system that conforms to DIN EN ISO 9001:2008 and which is integrated into daily practice.
This quality management system is the foundation for all the processes that our products have to go through: from the customer's initial enquiry, through to order processing and delivery and up to customer feedback. We value the success of DURAN® products as a sign of confidence from our customers in our quality system, in our logistics and in our service. Moreover, we are constantly working on improving our performance by assessment of the status quo and from it deriving new, ambitious goals, which we want to attain through process-orientated thinking, planning and action.
In everything we do, customer and staff satisfaction as well as adherence to the principles of environmental sustainability and the improvement of our energy efficiency are important criteria that we constantly measure and aim to improve upon.